How is Your Addiction Treatment Center Preparing for a Post-COVID World?

COVID-19 has created a perfect storm in the addiction treatment world. It seems these days we are being hammered from all sides: economic uncertainty, political (and policy) uncertainty and, of course, uncertainty about the course of the novel coronavirus itself. While all studies being done currently point to a massive surge in substance abuse in the United States, overall admissions in treatment are down as social isolation and concerns about safety erect new barriers to treatment. Some surveys are finding that 64% of addiction treatment centers are currently reporting revenue losses directly tied to the pandemic.

We’ve written extensively here about what you can do at your addiction treatment center to address the pandemic from a public health and economic health perspective. Certainly many readers are preoccupied with the day-to-day of responding to the crisis at hand as it continues to evolve. 

It’s hard to think outside of this moment, but, as businesspeople, it’s important that we try. 

Ask yourself: what happens next? What happens after COVID-19 is finally “over” (or at least more managed) and life no longer revolves around mitigating the risks associated with this virus? 

What is your addiction treatment center doing to prepare for the post-COVID world? 

 Today, we’ll look at 4 things that appear to be on the horizon for the addiction treatment community and give you suggestions on what your organization might begin to do to prepare for what comes next.

Addiction Treatment Post-COVID Reality #1: Telehealth Is Here to Stay 

In the wake of the pandemic, the vast majority of our readers have shifted their addiction treatment centers to rely heavily on telehealth services. Many of you are still offering in-person services, of course, and in some instances that level of care is absolutely necessary. But for those patients where telehealth is appropriate, it makes sense to improve social distancing for staff and patients by keeping unnecessary visits down. 

The US Department of Health and Human Services renewed their COVID-19 emergency declaration for a third time last month, extending changed Medicare and Medicaid rules that allow for the reimbursement of telehealth services for members of those programs. Private insurers have also shifted to embracing telehealth coverage for patients during the pandemic. 

Within the addiction treatment community, the migration to telehealth happened quickly in response to the pandemic, despite an historic resistance to pivoting away from face-to-face care. Despite concerns, most addiction treatment centers have seen no decrease in productivity or program effectiveness. Many have reported a marked decrease in no-shows. 

It is reasonable to expect the trend towards telehealth to continue after COVID-19 as patients and providers gain a level of comfort with the modality. 

If your facility is struggling with telehealth delivery, now is the time to address that problem. Be sure that your addiction treatment center is set up with the best EHR to handle the job. 

Addiction Treatment Post-COVID Reality #2: National Trauma and Delayed Care Means a Tsunami of SUD Patients 

It doesn’t take an addiction treatment professional to know that the national stress and trauma of the COVID-19 pandemic - as well as the economic and political stress that goes along with it - will cause more people to turn to drugs of abuse than ever before. Research is already proving that rates of addiction are skyrocketing in response to the difficulties we are all experiencing right now. What’s more, people in recovery are finding themselves relapsing as the routines and support structures they rely on are compromised by the pandemic.

It’s clear that we can expect a huge wave of addiction treatment patients in the near-future.

For addiction treatment centers, that means planning for a huge influx of patients at a time when cash flow is slowing to a trickle. It’s an impossible position. 

What low-cost improvements can your organization make right now to help prepare for that eventual bump in admissions? When making new hires and acquiring new properties is out of the question, focus on tightening up what you already have. Updating your software is a great way to improve efficiency and productivity without investing too much capital. 

Addiction Treatment Post-COVID Reality #3: Demand for MAT WIll be at an All-Time High

As restrictions around Suboxone and Methadone have loosened, patients are proving that they can handle the responsibility of take-home medications, despite the risks of diversion and abuse. Now that MAT patients - and providers - are growing accustomed to skipping the frequent (if not daily) in-clinic visits, it will be very difficult to go back to the older, more strict MAT rules. It seems likely that this is the “new normal” when it comes to MAT. With the rules relaxed and barriers removed, it makes sense that more patients will flock to these evidence-based medicines to help with their opioid addiction.  

If your addiction treatment program shuns MAT patients and relies on an abstinence-only method, now is the time to reconsider your approach. While many organizations still rely on this older approach to recovery, it would be reckless to fail to notice that the tide is turning. 

Addiction Treatment Post-COVID Reality #4: More States Decriminalizing Drugs Means Fewer Court-Mandated Patients 

Oregon just voted to decriminalize possession of all drugs of abuse. Though it’s the only state in the union to do so, the Drug Policy Alliance, the national non-profit behind the Oregon measure, has its eyes set on passing more legislation to decriminalize drugs throughout our country. Regardless of what you believe personally about decriminalization, the effects on the addiction treatment industry remain the same. 

In states that legalize drugs, we will see fewer court-ordered treatment patients. 

For addiction treatment centers that rely heavily on the justice system for new admissions, these changes could be existential. 

If this describes your addiction treatment organization, begin thinking now about how you will pivot in response to this change. It could mean improving your outreach efforts to certain communities, planning to invest in advertising campaigns or shifting your focus to a different niche within addiction treatment. Keep an eye out for developments in your state and plan accordingly.

We’re Here To Help 

At BehaveHealth, we are committed to supporting the addiction treatment community through this turbulent time. Our cloud-based software solution is designed especially for addiction treatment providers just like you. We continue to update our software in response to the changing treatment environment so that you can forget about the tech and focus on providing the best care possible to your patients. Claim your free trial to see how we can help your addiction treatment organization thrive today.

ASAM Released New COVID-19 Guidelines for Addiction Treatment Providers. Here's the Highlights.

On September 19th, ASAM (American Society of Addiction Medicine) announced their new pandemic guidelines for providers. Their “Caring for Patients During COVID-19 Task Force” created the guidelines as an expansion of pre-existing recommendations the agency made to addiction treatment providers earlier on in the pandemic. The new guidelines touch on some old themes but also cover a lot of new ground worth considering, especially in the sections on drug testing protocol and incident command structure.

At Behave Health, we look to industry leaders like ASAM for guidance on how to address COVID-19 in the addiction treatment setting. Today, we’ll cover some of the highlights of the new ASAM guidelines and consider their usefulness for addiction treatment providers during the COVID-19 pandemic. 

ASAM’s New Guidelines for Addiction Treatment Professionals are Pretty Expansive But They’re Not Legally Binding 

The guidelines released in September cover a lot of ground. Broken down into 15 different sections, the guidelines touch on everything from acute hospital settings protocols to clinician wellbeing to online support group etiquette. The website allows you to easily navigate to the sections that are most relevant to your facility’s level(s) of care.

Here’s a few of the ASAM guidelines’ subheadings: 

• Infection mitigation in outpatient settings and residential treatment facilities

• Adjusting drug testing protocols

• Access to care in opioid treatment programs

• Support group participation

• Managing justice-involved persons with addiction

• Ongoing management of the continuum of addiction care

Although ASAM speaks authoritatively on what should - and should not - be going on in addiction treatment centers during the COVID-19 pandemic, they are quick to note in their new guidelines that they are simply for “informational and education purposes” only. ASAM frequently refers readers back to their local health authorities for the final word on how to safely operate addiction treatment centers during the pandemic. They’re careful to note that each safety measure should be considered on a case-by-case basis depending on how severe the outbreak is in any given community.

ASAM’s COVID-19 Pandemic Drug Testing Recommendations for Addiction Treatment Providers are Very Conservative  

One of the biggest changes in ASAM’s new guidelines is its updated approach to drug testing. The society strongly cautions against any routine drug testing that does not have direct consequences for the way addiction treatment providers deliver care to that patient. In other words, if the care plan for the patient would be the same regardless of the results of a test, then ASAM wants you to skip the test. 

In explaining their reasoning for this conservative approach, ASAM points to reports that COVID-19 is infectious in both feces and urine and that redundant testing is not only an unnecessary risk to providers, but also an unneeded strain on laboratory operations that might be already stressed with coronavirus-related work. ASAM also points out that unnecessary drug testing requires the use of scarce PPE and may pose a threat to our already strained medical supply chains.

Instead of traditional urine-based drug testing, ASAM recommends addiction treatment providers investigate more “socially distanced” drug testing options, such as home breathalyzers that can be monitored via telehealth. 

ASAM Recommends Creating an Incident Command Structure for Your Addiction Treatment Center During COVID-19 

ASAM’s new guidelines also call for creating an “worse case scenario” plan for how your addiction treatment center will continue essential operations if one or more of your key staff members falls ill. Called an “incident command structure,” this plan would outline which staff members can take over what essential responsibilities of their colleagues. It’s very similar to the contingency planning we’ve discussed elsewhere on this blog. ASAM also recommends cross-training staff members to perform essential functions ahead of time, to prepare for any unforeseen sick leave and staff shortage. For example, more than one staff member at your addiction treatment center should know how to unlock the doors, disable alarms, and access medicines and emergency supplies.  

We’re Here to Help 

If you feel overwhelmed by ASAM’s new guidelines, you’re not alone. Many addiction treatment professionals are reeling from the vast array of changes COVID-19 has made in our professional lives. The rules of the game have changed - at least temporarily - but we’re helping addiction treatment providers all around the country tame the chaos with smart, simple tools designed especially for the behavioral health community as it exists today. Our pandemic-ready software solution is intuitive, simple, and—as our users like to say—“it just works.” 

Claim your free trial today and see how we can help make this difficult time a whole lot easier for your treatment center business.  

Stop Wasting Time with Inefficient Billing at Your Addiction Treatment Center: Introducing Behave Health's New Billing Assistant

Without billing, your addiction treatment center doesn’t get paid. 

Does it get any more important than that?

Though we can all agree that billing is the lifeblood of the addiction treatment community, too many addiction treatment centers are struggling with outdated billing systems and inefficient billing departments. 

At Behave Health, we are proud of the integrated billing software we’ve bundled with our all-in-one software solution for addiction treatment centers. Our unique billing tools have saved a lot of companies in the addiction treatment space time, money and sanity when it comes to revenue cycle management. 

But like many of our addiction treatment center users, we’re not happy with “good enough.” For our Summer 2020 update, we decided to take something that was already clicking for our customers - the RCM component of our software solution - and make it even better. 

Read on to learn about the awesome new features we’ve added to our Billing Assistant for 2020 and how they can help save your business time and money. 

Our New Services Book Put an End to Time Consuming Addiction Treatment Bill Generation 

If you are tired of manually entering each individual service and details about that service, like the date, price and billing cycle information, then you’ll love our new Services Book. 

With our Services Book, you create a pre-made selection of services that you offer at your addiction treatment center. You pre-set the details, such as the description, the price and the billing frequency (daily, weekly, monthly, bi-monthly, etc). Once you’ve entered that information, you never have to enter it again. The hard part is done.

When you’re ready to create a bill, simply select the service from the Services Book and your bill is automatically generated!

Kiss Inefficiency Goodbye with Automated Repeating Charges for Addiction Treatment Patients 

Let our Billing Assistant keep track of when to create new bills. Our new automated repeating charges feature means you’ll never be late in billing for a repeating charge again. 

Simply choose the frequency of the repeating charge and we’ll take care of the rest. 

Quickly and Easily Accept Payment from Multiple Payers for Addiction Treatment Bills 

Addiction treatment patients frequently split their bills with loved ones - sometimes many loved ones. It’s a wonderful thing to see patients get the support they need through their treatment, but for addiction treatment billing departments, it’s a paperwork nightmare. Most systems just aren’t set up to easily process multiple payments for a single bill.  

We heard about this problem from our addiction treatment center users and we listened. Our new Summer 2020 update makes it a snap to accept payment - no matter how many people want to help. No workarounds or “special tricks” necessary. This basic functionality is built right into the billing assistant. 

Let Addiction Treatment Patients Pay Using the Payment Method That’s Easiest for Them

It’s 2020. Your addiction treatment patients probably aren’t toting around a checkbook anymore. Your younger patients, in particular, might not even be using plastic anymore - they’re making payments through bill pay apps like Venmo and Cashapp. So, are you ready to meet them where they’re at and make it easier for them to pay their bills? 

Behave Health’s Summer 2020 Billing Assistant update can help you get there.  

With our new update, you can accept: 

• Cash

• Bank Accounts

• Money Order

• Paypal

• Cash App

• Venmo

• Zelle

We’re Here to Help 

Want to learn more about what our all-in-one software system designed especially for addiction treatment providers can do to help take your business to the next level? 

Behave Health is here to help you reach your goals. Claim your free trial today. 

New! Pandemic Management Tools Designed Especially for Addiction Treatment Centers

As part of our Summer 2020 Update, the team at Behave Health is excited to announce the roll out of some thoughtful new tools for managing the pandemic at your addiction and mental health treatment center. 

2020 has thrown quite a lot at the addiction treatment community. The pandemic has tested us in ways we could never expect. We’ve had to try new approaches to connecting with our patients as well as new approaches to keeping our patients safe while in treatment. 

On this blog, we’ve written about how as many as 5% of addiction treatment centers may close by the time the pandemic is over. We’ve also covered the need for treatment centers to pivot to intensive outpatient programs where inpatient programs have been the norm, especially in the areas hit hardest by the pandemic. Many centers are facing business reorganizations spurred by the Small Business Reorganization Act, while others are changing protocols to allow for proper social distancing in their facilities. 

The common thread among all centers right now is CHANGE.

In order to help foster a productive and efficient environment amid all of the chaos, we’ve developed some simple tools to help your center deal with the pandemic and mitigate program risks associated with the Coronavirus. 

Read on to learn about the top three features we’ve added in the Summer 2020 Update that can help your center thrive during these difficult times.

We’ve Included COVID-19 Questions on the Addiction Treatment Application Form 

Now your organization can easily screen new admits for COVID-19 risk factors when they fill out our customizable online application. 

Accessible from any device at any time, our cloud-based application allows your new admits to initiate treatment without waiting. We know that it’s vitally important to be ready and available for patients in moments of willingness to change - and we know that those windows of opportunity can be fleeting. Our online application lets new admits complete their application from their phone at any time, day or night, removing one of the key barriers to treatment for every patient. 

Our new application forms’ COVID screen questions include: 

• Are you at risk for exposure to any communicable disease, or have you been in contact with someone who has? 

• Are you experiencing shortness of breath, coughing, fever, or other symptoms of Coronavirus and/or flu?

• Are you at risk for exposure to Coronavirus? 

• Have you traveled outside of the country in the last 30 days? 

Taking Temps to Screen for COVID at your Addiction Treatment Center? We’ve Got You Covered 

Our Summer 2020 Update makes it easy to include temperature information on the Vital Signs portion of every patient’s EHR. No more scattered sticky notes with temperature logs. Access all of your temperature information in one place, alongside all other vital signs where it belongs. 

We’ve Added COVID-19 Test Results to Our Communicable Disease Testing Roster 

Sometimes things that should be simple aren’t simple at all. A lot of EHR users complain that there’s nowhere to add COVID-19 test results in their EHR because the test is new. There’s just no “box” to put the information. What ends up happening is that clinicians add results in the “comments” or “notes” section of whatever program they were using to record health information. The result? Inconsistent records and a lot of aggravation. 

Our Summer 2020 Update is determined to get you to stop hiding COVID-19 test results in your EHR. We’ve added COVID-19 testing to our communicable disease test section. Simply add the date of the test and the result - positive or negative - and extra comments you may have about the test. There’s also room to add an attachment - like an official test result print out - to the COVID-19 test result record. 

Simple, clean, easy.

Behave Health: We’re Here to Help Your Addiction Treatment Center Succeed

As always, we at Behave Health take our lead from you - our users in the addiction treatment and behavioral health treatment community. 

Have we missed something? Got a suggestion? It’s our mission to make life easier for the addiction treatment community, so let us know how we can help! 

Not a Behave Health user yet? We’d love to show you how our all-in-one software solution can help save your addiction treatment center time and money. Claim your free trial today. 

Big News at Behave Health! Your Addiction Treatment Center's Admissions Process Software Just Got Faster and Easier

At Behave Health, we are passionate about developing the tools addiction treatment providers need to keep business running smoothly. 

We talk with addiction treatment professionals every day about what we can do to improve Behave Health’s all-in-one software and make it an even better fit for the addiction treatment community. 

You spoke up about what you needed and we listened. 

Then we got to work!

Here’s what we came up with. We’re calling it Admissions 2.0.

Still the Same All-In-One Software System for Addiction Treatment and Behavioral Health Providers, Now With Even More Features

Behave Health’s all-in-one platform for addiction treatment providers impresses industry users with the sheer variety of tasks it can streamline for addiction treatment and behavioral health organizations. 

If you’re new here, Behave Health combines:

• CRM (Customer Relationship Management tool)

• EHR (Electronic Health Record)

• ERP (Enterprise Resource Planning tool)

• RCM (Revenue Cycle Management tool)

Let’s break down how each of these facets of Behave Health work to save you time and money.

Behave Health’s CRM

Behave Health does all the work of tracking your patients through their treatment experience, as they cycle from potential patient to new admit to patient and, finally, to alumni. Behave Health centralizes all the information you collect on each contact, making it easy to see the bigger picture of each patient’s interaction with your organization at a glance. 

Behave Health’s EHR

Behave Health also does all the heavy lifting you’d expect from an EHR specifically designed for addiction treatment. 

Behave Health’s EHR handles whatever your team throws at it: drug testing, one-on-ones, group notes, treatment plans, progress reviews, bed management and more. Each bucket is specially designed for the purpose at hand, so there’s no more clunky work-arounds and “little tricks” or “hacks” to share with new staff. The tools just work - as intended - every time. Training new staff up on using our system takes hardly any time at all because our interface is so intuitive and straightforward. 

Behave Health’s ERP

Behave Health also tracks all the details of your business operations, from employee info, to property management details, to community group contacts, and day-to-day scheduling of groups, events and outings. 

Imagine what it would be like if you never missed another detail or lost a piece of institutional knowledge to employee turnover again. 

Behave Health’s RCM

Finally, our RCM connects with the entire system to make integrated billing a snap. Our Billing Assistant takes care of billing as your staff creates the documentation to back up each claim. Why do each piece separately when you can automatically do them all at once? Our Billing Assistant “supervises” your clinicians as they work to make sure that their documentation is complete and 100% insurance claim ready. From there, Behave Health’s billing service takes care of the rest of the billing cycle. You get real time updates on the process of each claim directly in the Behave EHR. 

Best of all: You can access all of the above from any device at any time. It all lives securely in the cloud. 

Here’s What’s New with Behave Admissions 2.0 Software for Addiction Treatment Providers

We’ve Eliminated Paperwork to Save Your Team Time 

The admissions process - which has always lived in the cloud, and is accessible from anywhere on any device - is now condensed into a single workflow. Simply click through the process and you’re done. Even if your team is in a rush, even if you have new people on staff, this workflow is “idiot proof” and guides users through the process, making sure no important insurance or liability details are skipped. 

We’ve Made the Application and Agreements Templates Even More Customizable

Modify your new patient application to suit your facility. Drag and drop customizability makes it quick and easy to design the application you need. Change it whenever you want. 

Have special rules at your facility? Have temporary (think: COVID-related) rules at your center? Does your program have a special mediation process for conflict?  Our customizable New Patient Agreement template can handle it all with ease. We make sure you get the New Patient Agreements you need to complete your admissions process.

We’ve Created 100% Hassle-Free Signature Collection 

Put an end to the signature hang-ups. Get signatures from multiple signers at the click of a button with text or email messages. 

We’ve Integrated Admissions 2.0 with our Billing Assistant

Why complete an admission and then scramble to take care of billing details after the fact? Now you can instantly take care of admissions and billing at the same time. Our automated process ensures you collect all the information you need for a successful, straight-forward claim upfront.

Want to See It For Yourself? Get your Free Trial Today!

We want to show you first-hand what Behave Health can do to save your organization time and money. 

Addiction treatment is hard. Your software should be easy. Claim your free trial today.