Shopping the Best EMR Designed for Luxury Addiction Treatment Rehabs: What to Look For
Owning and operating a luxury rehab or addiction treatment center is all about attention to detail.
The location must be excellent.
The clinical care must be superb.
The accommodations must be exclusive.
Each of the many pieces that go into creating and maintaining a luxury rehab must be treated with discretion and care.
Typical behavioral health software solutions - EHRs, EMRs, CRMs, RCMs - are designed for standard addiction treatment settings with far fewer moving parts. The staffing requirements for these “typical” facilities are far lower. The number of scheduled service episodes is likely far smaller. Patient expectations of client-facing software is likely far below those of luxury rehab clients’.
In a marketplace overflowing with EHRs designed around “typical” rehabs, how does one go about finding the best EMR to serve the demanding needs of luxury rehab? If you’re shopping for an EMR for a luxury addiction treatment center, what features should you prioritize?
Today we will examine the top three features all luxury rehabs need in an EMR and explain how Behave Health can suit these unique needs in a way that works for the most exclusive behavioral health organizations.
An RCM Designed to Handle Luxury Rehab and Addiction Treatment Billing
A luxury rehab will set patients back anywhere from $30,000 to $100,000 for every month of care while a conventional, “economical” rehab runs between $5,000 and $20,000 per month. This difference in monthly expense is far from trivial and it has a large impact on how the billing departments of each of these types of business operate.
Simply put, a luxury rehab needs an RCM that can keep up with luxury rehab billing. With the higher price tag comes a few other idiosyncrasies unique to the luxury rehab billing landscape. These are:
Luxury rehabs are rarely fully covered by insurance, even when patients possess the highest tier of coverage. The monthly costs are simply far beyond what most payers are willing to cover.
Luxury rehab patients are often more privacy-minded than “conventional” addiction treatment patients. They may not wish to involve their health insurance coverage in their care, or they may elect to forgo health insurance altogether as a rule, instead opting for concierge medicine for all of their typical healthcare needs.
For the reasons outlined in 1) and 2), patient responsibility payments are typically higher and more frequently billed in luxury rehab care settings.
Luxury rehab patients expect their billing experience to be absolutely seamless, effortless and painless.
At Behave Health, our all-in-one billing service is built into our customizable EHR. With our billing team handling all of your billing, there is no need to maintain an independent billing department in addition to all of the other staff and contractors your facility likely manages. We handle discrete patient responsibility payments and reminders for luxury rehab with ease.
Property Management Software to Help Maintain Your Luxury Rehab Physical Plant and Clinical Services in Tip-Top Condition
How many behavioral health software solutions include property management as part of their Enterprise Resource Planning (ERP) suite?
The answer is: very few.
Next question, how many behavioral health software solutions offer property management features robust enough to support the complex needs of luxury rehabs?
The answer is: only one.
At Behave Health, you can keep all of your vendor information organized and at hand as you create, manage and track work orders for each from our built-in ERP.
For luxury rehabs, that means finally taming your rolodex of vendors as:
Chefs
Equine therapists and techs
Housekeeping
Concierge services
Maid service
Pool maintenance
Spa maintenance
Tennis instructors
Landscapers
Music therapists
Art therapists
Acupuncture
Cupping techs
Yoga instructors
Meditation instructors
Licensed massage therapists
Nutritionists
Fitness instructors, coaches
Managing contractors at a luxury rehab is exhausting and time consuming. Let Behave Health make quick work of coordinating with your vendors and support staff, ensuring that no detail is lost or overlooked.
HIPAA Proofed EHR Maintains High Profile Luxury Rehab Clients’ Addiction Treatment Privacy
As previously mentioned, luxury rehab clients are typically very private individuals who are highly concerned about maintaining their confidentiality as they seek the best care for themselves and their loved ones.
Sometimes patients at centers such as these are celebrities, high-profile professionals or other public figures who may not want to be associated with the stigma surrounding Substance Use Disorder or other behavioral health concerns.
For addiction treatment centers in general, and luxury rehabs in particular, patient privacy is incredibly essential to any EHR selection process.
At Behave Health, our HIPAA compliant, cloud-based software is encrypted for the highest level of discretion and confidentiality while allowing easy access to patient information from any authenticated device, anywhere, any time. This balance between accessibility and security is well-suited to the luxury rehab environment, where patients expect both easy access to their information and a high degree of discretion.
Ready to Try Behave Health? We’re Here to Help.
Behave Health is committed to making it easier - and more profitable - to operate evidence-based, results-focused addiction treatment centers.
Our all-in-one app puts clinical, administration, staff, admissions, alumni, residents, treatment plans, billing, insurance authorizations and more - all at your fingertips.
Get your free trial started today and see why more addiction treatment centers prefer Behave Health.
PS. Just getting started with behavioral health? Need help with certification, too? Behave Health can also help direct you to the right resources for help with Licensing or Accreditation by either The Joint Commission or CARF. Mention to your product specialist that you’re interested in this service after you start your free trial!